Help & documentation
Answers for workspace owners and agents. Operators deploying ChatInHome should read the docs/ folder in the repository.
Getting started
- Sign in with Facebook and create a workspace.
- Connect a Page you manage. You need a Page role with messaging access.
- Send a message to your Page from a personal account to confirm events arrive.
- Invite teammates from the Team screen — they can sign in with Facebook or an email link.
Messaging rules
- You can reply to a person within 24 hours of their last message.
- Automations and campaigns never message people outside that window or who opted out.
- Replying with the HUMAN_AGENT tag (up to 7 days) requires Meta approval of the Human Agent feature.
Meta App Review
- While your Meta app is in development mode, only people with a role on the app can exchange messages through it.
- To serve customers, request Advanced Access for pages_messaging, pages_show_list and pages_manage_metadata (plus pages_read_engagement and pages_manage_engagement for comment automation).
- Meta requires a screencast showing how each permission is used — the self-hosting documentation includes a script.
Troubleshooting
- Page shows “Reconnect required”: reconnect and approve all permissions.
- No new messages: use “Check connection” on the Connected Pages screen.
- Message failed: the error under the bubble explains Meta's reason; retry is safe.
Privacy questions? See the Privacy Policy and data deletion instructions.
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